Privacy Policy
Effective Date: 2025.09.18
At Enerheads.com (hereinafter “we”, “us”, “our”, “Enerheads”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in other ways. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide to Us
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Account & Profile Information: When you register with us, we may collect your name, email address, username, password, phone number, address, payment information (if applicable), and other profile details.
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Transactional Information: If you make a purchase or subscribe to a service, we collect details needed to process payment: billing/shipping addresses, credit card or other payment method information.
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Communications: When you contact us (via support, email, chat), we collect communications, such as your messages, feedback, or other content you send.
1.2 Information We Automatically Collect
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Usage Information: Information about how you use our services or interact with our website, such as pages viewed, features used, duration of visits, links clicked.
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Device & Technical Data: Data about your device (hardware model, operating system, browser type, IP address), mobile identifiers, cookies, etc.
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Log Data: Servers automatically record information (“log data”) when you access or use our services, including access times, page requests, referring/exit pages.
1.3 Information from Third Parties
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We may collect information about you from third-party sources (e.g. analytics providers, advertising networks, payment processors, social networks); or you may choose to connect via social media or third-party accounts, in which case we may receive profile or contact information from them.
2. How We Use Your Information
We use your personal data for various legitimate business purposes, including but not limited to:
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To provide, operate, and maintain our website and services.
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To process and fulfill your orders or subscriptions, including processing payments, sending invoices, and providing confirmations.
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To respond to your questions, comments, requests, or support needs.
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To send you updates, newsletters, promotional materials (if you opted in), new features, offers, or other marketing communications.
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To personalize your experience and improve our services, offerings, content, and website design.
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To monitor and analyze usage trends, site performance, and user behavior to optimize and secure our services.
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To detect, prevent, and address technical issues, fraudulent activities, misuse, or other security risks.
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To comply with legal obligations (laws, regulations, court orders, etc.).
3. Legal Basis for Processing (if GDPR / applicable)
If you are located in the European Economic Area (EEA), the UK, or other jurisdictions with data protection laws (including the GDPR), our legal bases for collecting and using your personal data include:
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Your consent (where required).
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Performance of a contract with you (e.g. in order processing).
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Compliance with legal obligations.
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Our legitimate interests (provided your rights do not override those interests), such as improving services, security, fraud prevention, etc.
4. Cookies and Tracking Technologies
We and our partners use cookies, web beacons, tracking pixels, local storage, and similar technologies to collect usage and device data.
Cookies help with remembering your preferences, maintaining your session (if logged in), providing relevant content or advertising, measuring effectiveness of our marketing, and analyzing site traffic.
You can control cookies via your browser settings; you may opt out of non-essential cookies (but note that disabling some cookies may affect the functionality of the website).
5. Disclosure of Your Information
We may share your information in the following situations:
Service Providers: With third parties who perform services on our behalf (payment processors, hosting providers, analytics, marketing, customer support).
Business Transfers: If we merge, are acquired, or sell off all or part of our assets, your personal data may be transferred.
Legal Requirements: If required to do so by law, or in response to lawful requests by public authorities.
Protection and Safety: To protect our rights, safety, or property, or that of others. Also in connection with investigations of fraud or violations of terms of service.
6. Data Retention
We retain personal data only as long as necessary for the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.
What “necessary” means will depend on the type of data and our contractual or legal obligations.
After the retention period, we delete, anonymize, or de-identify your data.
7. International Data Transfers
Because Enerheads.com operates globally (or uses service providers in other countries):
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Your information may be transferred to, stored in, or processed in countries other than your country of residence.
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When doing so, we aim to ensure that appropriate safeguards are in place (e.g. standard contractual clauses, data transfer agreements, or other legal mechanisms).
8. Security of Your Information
We use reasonable technical, administrative, organizational safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no system is completely secure; we cannot guarantee absolute security.
9. Children’s Privacy
Our services are not intended for children under 16 (or other age required by local law). If you are under that age, please do not provide any personal data to us.
If we become aware that we collected personal data from a child under the applicable age without parental consent, we will take steps to delete that information.
10. Your Rights
Depending on your jurisdiction, you may have rights concerning your personal data, including:
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The right to access the personal data we hold about you.
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The right to correct or update your data.
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The right to request deletion of your data (right to be forgotten).
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The right to object or restrict certain processing of your data.
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The right to data portability.
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The right to withdraw consent when we rely on it.
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The right to lodge a complaint with a supervisory authority.
If you wish to exercise any of these rights, please contact us using the contact information below.
11. Opting Out & Communications Preferences
If you have agreed to receive marketing communications, you may opt out at any time by following the unsubscribe link in the email, or by contacting us directly.
Even if you opt out of marketing, we may still send you non-promotional messages related to your account, transactions, or important updates.
12. Third-Party Links & Services
Our website may contain links to third-party websites, plug-ins, or services. We are not responsible for the privacy practices of those external sites.
We encourage you to review their privacy policies before providing them your personal data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top.
We will notify you of material changes via email (if you have provided one) or by posting a notice on the website.
14. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:
Enerheads.com
Email: info@enerheads.com
Address: Enerheads solutions, UAB
Phone: +370 699 25244